Where
Needham Center · Needham Heights · Needham Junction · Hersey · Charles River Village · Bird's Hill · Rosemary Meadows
ZIP 02492, 02494
Water & sewer
Needham's main source is the town's own Charles River Wellfield, three wells treated at the adjacent Charles River Water Treatment Facility, with MWRA water arriving through a booster station on St. Mary Street. The DPW Water, Sewer & Drains Division at 500 Dedham Avenue describes itself as a round-the-clock operation. For an emergency on a weekday between 7:30 AM and 5 PM, call 781-455-7550; after 5 PM and on weekends, call Needham Police at 781-455-7570, who notify on-call staff right away.
Official pagePermits & inspections
The Building Department, also at 500 Dedham Avenue, handles plumbing and gas permits. Every application is filed online through the town's OpenGov portal, and paper applications are not accepted. Inspections must be booked at least three business days ahead at 781-455-7550, extension 1. A second water meter, such as one for irrigation, needs a plumbing permit and is installed only by the Water Department.
Official pageA town built mostly in the 1950s and 1960s
Needham's 11,929 housing units have a median year built of 1965, according to the American Community Survey's 2020-2024 figures, which makes its housing decades younger than Newton's or Brookline's. Just 18.0% predate 1940 and 25.3% predate 1950. The busiest single decade was the 1950s, with 19.8% of today's homes. The town's community profile credits Route 128 with opening parts of Needham to development in the post-World War II boom, and one of the country's first industrial parks opened here in 1950. A newer wave followed: 13.4% of units were built between 2010 and 2019.
About 74.3% of homes are single-family detached houses, and 83.1% of households own. For most people here, a plumbing repair is an owner's decision and an owner's bill, not a landlord's or a condo board's. In a house from the 1950s or 1960s, any original drain piping and building sewer are now 60 to 70 years old.
Wells most of the year, MWRA water in summer
Needham has relied on its Charles River wells since the 1930s, and the treatment plant beside them has run since 2000. MWRA water comes from the MetroWest Tunnel to the St. Mary Street station and is used primarily in summer. According to the town's 2025 Water Quality Report, Needham used just under 3.6 million gallons a day on average in 2025, about 66% from its own wells and 34% from the MWRA. The system has 146 miles of mains and two elevated tanks, Dunster and Birds Hill, holding 4 million gallons between them.
That year the Water Division replaced 92 water service connections made of lead or cast iron pipe and repaired 10 water main breaks and 19 service line leaks.
Dry summers also bring watering rules. A mandatory Level 1 non-essential outdoor water use restriction took effect on August 10, 2026 and stays in place until the town rescinds it: outdoor watering is allowed on Sundays only, before 9 AM or after 5 PM. It follows the state drought declaration, under which the region was downgraded from Level 2 on August 7, 2026. If you have an irrigation system, set the controller to match, and get leaking spigots and sprinkler lines fixed rather than letting them run.
Groundwater in the sewers and illegal sump pumps
Needham's roughly 130 miles of gravity sewer and 10 town-owned pump stations send wastewater into the MWRA's Wellesley Extension and Framingham Extension interceptors and on to Deer Island. The town's infiltration and inflow page says about 66% of the flow leaving town over a year is sump pump water or groundwater leaking into the system, rising to about 82% at peak times. That water uses up sewer capacity meant for wastewater.
The town names illegal sump pump discharges into the sewer as one of the sources. If your sump pump empties into a laundry tub, a floor drain or a pipe tied to the house sewer, a plumber can redirect it outdoors. The town's heavy-rain checklist also tells owners with a sump pump to make sure it works, and suggests French drains or similar measures, with questions directed to the Building Department.
Lead lines, backflow and in-ground sprinklers
Needham's lead service line problem is small. Out of more than 10,000 connections, the town says only 62 meet the criteria for possible lead, galvanized requiring replacement or unknown material, and it mailed consumer notices to those properties on December 19, 2025. The 2025 Water Quality Report says around 99% of service lines were found to be non-lead. The town's page does not give a replacement timeline. If you got a notice, have a plumber confirm what your service pipe is made of, and see our guide to lead in Boston-area plumbing for background.
Permanently installed irrigation systems, including residential in-ground sprinklers, must have a backflow preventer. The Water Division tests backflow devices every six months as a fee-for-service program, and repairs are done by independent firms at the owner's expense. Owners are responsible for eliminating or protecting every cross-connection on their property and for getting the permits involved. For ordinary garden hoses, the town recommends a vacuum breaker on the outdoor faucet.
What Needham callers usually need
- Sewer lines & backups Building sewers laid in the 1950s and 1960s that now crack or let in roots, plus moving sump pump discharges off the sewer, a source of inflow the town calls illegal.
- Clogged drains Root and grease clogs in the original drain lines of the postwar single-family houses that make up three-quarters of Needham's housing.
- Emergency plumber Night and weekend leaks, when Needham's own water crews are reached through the police at 781-455-7570 and anything inside the house needs a plumber.
- Leaks & pipe repair Leaking irrigation lines and outdoor spigots that waste water while the August 2026 restriction limits watering to Sunday mornings and evenings.
Plumbing in Needham: questions
Is Needham's water from town wells or from the MWRA?
Both. The town's three Charles River wells are the main source, treated at the plant next to them, and MWRA water is added mainly in summer. The 2025 Water Quality Report put that year's split at about 66% wells and 34% MWRA.
When can I water my lawn in Needham?
Since August 10, 2026, a mandatory Level 1 restriction limits non-essential outdoor watering to Sundays, before 9 AM or after 5 PM, until the town rescinds it. Check the town's water restrictions page for the current level before resetting an irrigation timer.
Is it legal to pump sump water into Needham's sewers?
No. The town lists illegal sump pump discharges among the sources of infiltration and inflow, which make up about two-thirds of the flow leaving town over a year. A plumber can reroute the discharge outside.
Who answers a water emergency in Needham after hours?
Weekdays from 7:30 AM to 5 PM, the DPW takes emergency calls at 781-455-7550. After 5 PM and on weekends, Needham Police at 781-455-7570 pass the call to on-call DPW staff.
Nearby
Sources
- Town of Needham DPW, Water, Sewer & Drains Division
- Town of Needham DPW emergency information
- Town of Needham 2025 Water Quality Report
- Town of Needham water quality report (2024 data, system history)
- Town of Needham water restrictions (Level 1, August 2026)
- Town of Needham sewer collection system
- Town of Needham infiltration and inflow
- Town of Needham heavy rain and potential flooding
- Town of Needham public water system and lead service lines
- Town of Needham Cross-Connection Control Program
- Town of Needham Building Department
- Town of Needham Community Profile
- Wikipedia: Needham, Massachusetts (ZIP codes, villages, geography)
- U.S. Census Bureau ACS 2020-2024 housing estimates for Needham (Census Reporter)