Where
Medford Square · West Medford · Brooks Estates · Fulton Heights · North Medford · Wellington · Glenwood · Lawrence Estates · South Medford · Medford Hillside
ZIP 02153, 02155, 02156
Water & sewer
Medford's water comes through the MWRA from the Quabbin Reservoir. The DPW Water & Sewer Division at City Yard, 21 James Street, looks after about 120 miles of water line and 120 miles of sewer. Call 781-393-2403 for water and sewer problems (billing is 781-393-2513); that number also takes sewer overflow and backup reports 24 hours a day, seven days a week.
Official pagePermits & inspections
Medford handles plumbing and gas permits through its Building Department, City Hall Room 115A, 85 George P. Hassett Drive (781-393-2509). Applications are filed through Citizenserve, and plumbing and gas applications may also be mailed. Inspections are booked directly with plumbing and gas inspector Jeffrey Fargo (781-393-2506) during inspector office hours. A new water, sewer or drain service connection needs a separate permit from the Engineering Division (781-393-2474), which issues them to licensed contractors.
Official pageMedford's two-family houses and pre-war homes
Half the city's housing dates from 1942 or earlier, the census median year built, and 12,498 of 25,587 units (about 49%) are pre-1940. Roughly 27% of units sit in two-family houses, 34% are detached single-family homes, and 17% are in complexes of 50-plus apartments. The post-war 1950s added comparatively little, about 9% of today's homes.
Medford was once known for clipper ships, rum, bricks and tiles, and the Old Ship Street Historic District around Riverside Avenue, the former Ship Street, still holds many historic homes. Tufts University's campus straddles the Medford-Somerville line on the Hillside.
In most two-family houses, the upstairs and downstairs units are fed by the same incoming water pipe and drain into the same sewer line. When that shared line clogs or a cast-iron stack cracks, both units feel it, so the owners need to agree on who arranges and pays for the fix. In a house built before 1940, assume original drain piping and possibly galvanized or lead water pipe until a plumber confirms otherwise.
Lead service lines: the 2032 deadline and the $1,000 rebate
Medford is obligated to remove all lead service lines by 2032, and its 2025 Hazard Mitigation Plan sets an interim goal of replacing at least half of the known lead lines by 2029, prioritizing vulnerable populations. Under the city's Lead Service Line Replacement Program, Medford removes the public portion of a lead line and offers a $1,000 rebate toward replacing the private portion on your property.
The city's online service line inventory has an address lookup that shows what your service is recorded as. Testing and service-material inspections are free: the Water Quality Division (781-393-2561) offers water testing to any homeowner or tenant, and you can schedule a service inspection at 781-393-2403. In fall 2025 sampling, three of the 20 sites tested came back above the 15 ppb lead action level, and the city issued a drinking water notice on October 31, 2025.
If your private side is lead, get a plumber's quote for that part of the line and ask the city how to claim the rebate and line up the work with its crew on the public side. Our lead pipes guide walks through what the job usually involves.
Sewer overflows and what must stay out of the sewer
Medford's Water and Sewer Department takes reports of sewer overflows and backups at (781) 393-2403 at any hour, every day of the week. A backup coming out of your own basement drain is a plumbing call, but if neighbors on the street are seeing the same thing, report it to the city as well.
The city is explicit that outside stairwell drains, sump pumps, roof leaders and drain gutters should never be connected to the sewer system. In summer 2023 its consultant Wright-Pierce smoke-tested sewer lines to locate breaks and defects, and the division also runs annual fall flushing, a yearly leak detection program, relining projects and meter replacement.
Medford also posts notices when combined sewer overflows discharge into the Mystic River and Alewife Brook. Those discharges come from Somerville and MWRA outfalls rather than from Medford's own system, but they can affect the water along the city's riverbanks.
Flooding in South Medford and along the Mystic
Medford's 2025 Hazard Mitigation Plan rates flooding as a highest-risk hazard and counts 13 floods since 2004, causing nearly $14 million in damage. Planned fixes include drainage improvements for Meetinghouse Brook and at Main Street and Mystic Avenue.
South Medford is a known trouble spot. In November 2023 the city secured more than $170,000 to design larger drainage for Bowen and Golden Avenues, between Mystic Avenue and Willis Avenue, an area with a history of flooding that the mayor linked to its closeness to the Mystic River. In low parts of the city, a backwater valve and a water heater or boiler set up off the basement floor are worth discussing with a plumber.
What Medford callers usually need
- Sewer lines & backups Broken or root-choked sewer pipes running from pre-1940 houses to the street, the private-side cousin of the defects the city's 2023 smoke tests hunted for.
- Emergency plumber Basement backups and storm flooding in South Medford near the Mystic River, including the Bowen and Golden Avenue area.
- Clogged drains Blockages in the shared drain of a two-family, where whatever either household sends down ends up overflowing in the basement.
- Leaks & pipe repair Hidden leaks in old supply piping; the city runs a yearly leak detection program on its own system, but leaks inside your walls are yours to find.
Plumbing in Medford: questions
Is there a Medford rebate for lead service line work?
Yes. Under its Lead Service Line Replacement Program the city removes the public side of the line and gives a $1,000 rebate toward replacing the private side. Medford is obligated to remove all lead services by 2032, so check your address in the online inventory now.
Who takes a sewer backup call in Medford in the middle of the night?
The Water and Sewer Department answers sewer overflow and backup reports at (781) 393-2403, 24 hours a day and seven days a week. If the trouble is in your building's own pipes, you will also need a plumber.
May a sump pump or gutter be piped into Medford's sewer?
No. The city says outside stairwell drains, sump pumps, roof leaders and drain gutters should never be connected to the sewer system. A plumber can redirect that water away from the house.
Is water testing free in Medford?
Yes. The Water Quality Division (781-393-2561) offers free water testing for any homeowner or tenant, and service-line material inspections are free too. Fall 2025 sampling found three of 20 sites above the 15 ppb lead action level.
Nearby
Sources
- City of Medford Water & Sewer Division
- City of Medford: report sanitary sewer overflows
- City of Medford lead service lines and water quality
- City of Medford Building Department
- City of Medford Engineering Division
- Medford 2025 Hazard Mitigation Plan, executive summary
- City of Medford: funding for South Medford storm resiliency (2023)
- City of Medford: public notice of sewer smoke testing (2023)
- Medford, Massachusetts (Wikipedia)
- U.S. Census Bureau ACS 2020-2024 housing tables for Medford (Census Reporter API)